Refund policy
Return & Refund Policy
At PAWS & GO, we want you and your furry friend to love every purchase.
If something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
• unused and in its original condition
• returned with tags and original packaging
• accompanied by proof of purchase
To start a return, please contact us at:
Please contact us before sending any item back so we can provide return instructions and confirm eligibility.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and we’ll work with you to make it right.
Non-Returnable Items
Some items cannot be returned, including:
• personalized or custom-made products
• hygiene-related pet products
• gift cards
If you’re unsure whether your item qualifies for a return, feel free to contact us anytime.
Exchanges
The fastest way to exchange an item is to request a return for the original product and place a new order for the item you’d prefer.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
Returned items must remain unused, in their original packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund approval, please contact us at: