Shipping policy

Shipping Policy 

Thank you for shopping with PAWS & GO 
We’re excited to bring cozy, fun, and pet-friendly products right to your doorstep.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be slightly longer during holidays or high-demand periods.

Shipping Times

Estimated delivery times:

  • 🇨🇦 Canada: 7–15 business days
  • 🇺🇸 United States: 7–15 business days
  •  International orders: 10–20 business days

Shipping times may vary depending on your location and local carrier services.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package along the way 

Delays

While we do our best to ensure timely delivery, occasional shipping delays may occur due to:

  • weather conditions
  • customs processing
  • carrier delays
  • high seasonal demand

We appreciate your patience and understanding.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout.

PAWS & GO is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible at:

petshop94@outlook.com

We’ll do our best to help resolve the issue quickly.

Contact Us

If you have any questions about shipping or your order, feel free to reach out anytime 

petshop94@outlook.com

Thank you for choosing PAWS & GO